Google NewsAmazon axes more than 100 customer service managers  FortuneAmazon layoffs hit customer service representatives  QuartzVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceNTTA customer service, Tarrant County district clerk spar over mistaken charge  The Dallas Morning NewsThis Floating Hotel Boasts 100% Perfect Guest Reviews  ThrillistJapan's SoftBank will use AI to soften angry customers' voices  Fast Company24 customer experience misconceptions debunked  MarTechHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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